Danish-speaking role in Sofia, Bulgaria. 2000€. Relocation support included.

At a glance

• Location: Sofia, Bulgaria
• Languages: Danish
• Salary: 2000€
• Start: 26/10 or 23/11
• Relocation: supported — details below

Perks worth knowing about

• Hotel on Arrival
• Private Health Cover

About the role

CloserHire is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider. This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to

What you'll do

• Handle inbound customer enquiries via phone, email, chat, and other supported channels
• Assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services
• Provide accurate information and clear guidance regarding products and services
• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
• Accurately document customer interactions and maintain up-to-date case information
• Follow established processes, procedures, and quality standards
• Deliver professional, clear, and empathetic support during every customer interaction
• Provide a consistently positive customer experience
• Focus exclusively on customer support, with no sales or upselling responsibilities

What we're looking for

• Danish at B2 level or higher
• English at B2 level or higher
• Undergraduate, graduate, postgraduate education or equivalent
• Strong verbal and written communication skills
• Good computer skills and confidence working with multiple systems simultaneously
• Strong problem-solving skills and a customer-focused mindset
• Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage
• Previous experience with CRM or ticketing systems is an advantage
• Availability to work Monday to Friday, 10:00–19:00
• Availability to work on-site in Sofia, Bulgaria

Salary

2000€

Bulgaria applies a flat 10% income tax, and living costs in Sofia, Plovdiv and Varna run well below Western European levels — the take-home goes considerably further than the headline suggests.

Benefits

• Competitive monthly salary Performance-based bonus
• Additional health insurance Food vouchers
• Relocation support for eligible candidates moving to Sofia
• Three weeks of initial training, conducted in English, followed by accreditation
• Ongoing support and professional development
• Opportunity to strengthen your customer service, communication, and technical troubleshooting skills Stable
• Monday-to-Friday schedule, 10:00–19:00
• No weekend shifts
• International and multicultural working environment
• On-site position in Sofia

Relocation support

• 3 weeks hotel + up to 1000EUR paid after 3 months
• Notes: 3 weeks hotel + up to 1000EUR paid after 3 months our client

Why Bulgaria?

Bulgaria is one of the best-value moves in Europe right now — city living at a fraction of Western European costs, an established international community, and a flat 10% income tax.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.