CloserHire is partnering with a leading global customer experience company to recruit a Finnish-speaking Customer Service Representative for an international gaming project based in Larnaca, Cyprus. This is an exciting opportunity to join a fast-paced customer support team assisting players with account inquiries, platform navigation, and technical troubleshooting. You’ll play a key role in delivering an outstanding customer experience while supporting users in the Finnish market.

• Location: Larnaca, Cyprus
• Language: Finnish
• Start date: 17 Aug

Your Role

• Deliver high-quality customer support via email, chat, and other communication channels
• Assist customers with account-related inquiries and platform navigation
• Troubleshoot technical issues and provide effective solutions
• Resolve customer concerns professionally while ensuring a positive customer experience
• Accurately document customer interactions and case resolutions
• Escalate complex issues to the appropriate internal teams when required
• Follow company procedures, quality standards, and data security policies
• Contribute to maintaining high customer satisfaction and service quality

Your Profile

• Native-level fluency in Finnish
• Good command of English
• Previous experience in customer service, technical support, or a contact center environment is an advantage
• Strong communication and problem-solving skills
• Good computer literacy and ability to navigate multiple systems
• Customer-focused mindset with excellent attention to detail
• Ability to work efficiently in a fast-paced environment
• Team player with a positive attitude and willingness to learn

What Is Offered

• Office-based position in Larnaca, Cyprus
• Full-time employment Monday to Friday schedule
• Rotating shifts between approximately 09:00 and 19:30 Comprehensive onboarding and paid training
• International and multicultural working environment
• Career development opportunities within a global organization
• Modern office facilities and supportive team culture
• Opportunity to work on an exciting international gaming project

Relocation

• Relocation support for candidates moving to Cyprus • Option to receive €1,500 when arranging own accommodation • Alternative relocation option with flight reimbursement up to €300 and company accommodation for up to two months