A working week in Rabat, Morocco, in Dutch. 10,400 MAD/month.

A typical day

You'll spend most of it on handle customer enquiries via phone and email, provide professional and customer-focused support, troubleshoot technical issues and guide customers towards effective solutions, handle complaints professionally and work towards satisfactory resolutions, identify customer needs and recommend relevant products and services, and support sales and cross-selling activities when appropriate.

Less often, you'll also maintain accurate documentation of customer interactions, follow established support procedures and quality standards, deliver a positive customer experience while meeting performance objectives, and work effectively within an international and multicultural customer service environment.

Would you fit?

We're looking for someone with dutch at B2/C1 level or higher, english skills are considered an advantage, strong communication and interpersonal skills, customer-focused mindset with good problem-solving abilities, comfortable providing technical troubleshooting, confident handling customer complaints and challenging situations, and commercial mindset and comfortable identifying relevant sales opportunities.

The money

10,400 MAD/month

What comes with it

• Private Health Cover
• Meal Allowance

Benefits

• Indefinite employment contract 6-month probation period 44-hour working week
• Rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays 4 weeks of initial training, Monday to Friday from 08:00 to 17:00
• Performance-based bonus and additional sales incentives
• Meal allowance based on days worked Health insurance
• Access to a professional learning platform
• Employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training
• Position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance
• Opportunity to develop experience across customer service, technical support, and sales
• International and multicultural working environment

If you're moving for this

• Meal Allowance - €60 based on the number of days worked in the month Health Insurance Learning Platform
• Transportation for employees in the Rabat, Salé, and Temara areas, starting at the end of the training period. Available for shifts starting at 6:00–7:00 AM or ending at 9:00 PM and subject to applicable routes and schedules Monday-Friday 09:00-22:00 our client

Who you'd work for

CloserHire is partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco. In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.

Applying

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.