French-speaking Technical Support Representative

  • Porto, Portugal
  • Full-Time
  • On-Site
  • 1,050 EUR / Month
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Job Description:

CloserHire partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Porto, Portugal.

  • Location: Porto, Portugal
  • Language: French
  • Start date: 17/8, 24/8, 31/8, 14/9, 21/9

Your Role

  • Provide technical support in French (for customers) and English (for developers) via chat and voice channels
  • Troubleshoot and resolve product-related issues using
  • MySQL Collaborate with team members and escalate complex issues to the development team when necessary
  • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively

Your Profile

  • Native / fluent in French both verbal and written
  • Fluent in English (minimum B2 level)
  • Strong understanding of
  • MySQL Knowledge / familiarity with
  • Postman will be considered as an advantage
  • Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM High school degree or equivalent (or higher)
  • No prior work experience required, but a solid knowledge of
  • MySQL is essential
  • Knack for technology and providing outstanding customer support
  • Ability to attend 2 week of office based training in Porto (accommodation support during training period provided)

What Is Offered

  • Full-time on-site position in Porto 40-hour work week with 8-hour days and 1-hour lunch break
  • Paid annual leave and public holidays with compensatory days if working on holidays
  • Competitive salary package including meal allowance, holiday, and Christmas bonus Health insurance from day one
  • Paid training and structured onboarding for the role
  • Career development opportunities in technical customer support
  • International and multicultural work environment
  • Full support from
  • CloserHire throughout the recruitment and onboarding process

Relocation

2 weeks training in Porto (accomodation provided), then full WFH + on site 1 day once per quarter