Dutch-speaking Customer Service Specialist (Search Engine) — Lisbon, Portugal. 1406EUR month (x12) base. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Dutch
• Salary: 1406EUR month (x12) base
• Start: 15/10
• Relocation: supported — details below

About the role

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.

What you'll do

• Respond to customer requests via phone, email, chat, social media, and messaging channels. Provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content

What we're looking for

• C1 level of Dutch Good
• English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days

Salary

1406EUR month (x12) base

Perks worth knowing about

• Accommodation Provided
• Flights Covered
• Private Health Cover
• Meal Allowance

Benefits

• Competitive base salary and benefits
• Fantastic relocation package to one of Europe’s most prestigious and “in” cities
• Private health insurance
• Enrich your CV by working for a major worldwide brand Multicultural Team
• Modern office in an excellent location in Lisbon

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health
• Insurance since day 1 for small amount, free after 6 months
• Notes: Monday to Friday – 08:00AM to 08:00 PM (Rotational) Saturday and Sunday – 08:00 AM to 05:00 PM Days Off: 2 Days
• Rotational" our client

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.