CloserHire is partnering with a global technology services provider to recruit a Polish-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.

• Location: Sofia, Bulgaria
• Language: Polish
• Start date: 17/9

Your Role

• Provide quality assurance, through checking all client product integrations are completed
• Responsible for driving implementation setup progress for net-new
• Hiring
• Enterprise
• Program (HEP) customers
• Deliver customer value through ensuring our customers are successful with the client
• Hiring program in terms of adoption, usage and engagement
• Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client
• Hiring platform
• Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
• Help triage troubleshooting tickets

Your Profile

• Fluent Polish and English (C1)
• Experience in BPO/client support functions
• Customer
• Success
• Learning & Development
• Talent
• Acquisition or
• Agency
• Recruitment
• Product
• Adoption
• Change
• Management
• Account
• Management
• Customer
• Training
• Business
• Transformation
• Project
• Management
• Expert knowledge of MS Office (Outlook, Word
• PowerPoint and Excel)
• Excellent communication, collaboration, organizational and project management skills
• Ability to interact comfortably with both clients and internal departments
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to work on queues/cases/tickets out of CRM platforms
• The ability to build trust quickly and develop strong relationships

What Is Offered

• Hybrid working model – Wednesdays and
• Thursdays on site in Sofia
• Very competitive salary package and benefits
• Relocation provided if you are not based in Sofia Monday to Friday, 10:00–19:00 working schedule
• Fully paid training and continuous learning opportunities
• Clear career development paths within an international organization. Health and wellbeing initiatives and a competitive benefits package
• Supportive, professional work environment with cross-functional collaboration

Relocation

14 nights hotel, flight reimbursement of 490BGN after 6 months