CloserHire is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a project in Porto, Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

• Location: Porto, Portugal
• Language: German
• Start date: 20/8

Your Role

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support
• Deliver troubleshooting and technical support for medical devices and accessories
• Assist customers with product usage across multiple channels (calls, email, chat, SMS)
• Manage order intake, renewals, and related documentation in compliance with procedures
• Apply active listening, empathy, and professionalism in sensitive or challenging situations
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards

Your Profile

• Fluent German (C1+) and strong English skills (C1)
• Ability to support multiple European markets simultaneously
• Previous experience in customer service, healthcare, or technical support is an advantage
• Knowledge of diabetes care or medical devices is a plus
• Excellent communication and problem-solving skills
• Strong ability to manage large volumes of information and documentation
• Organised, detail-oriented, and capable of prioritising tasks effectively
• Stress management skills and ability to remain calm in urgent or challenging cases
• Active listening and empathy to resolve customer concerns

What Is Offered

• Modern office facilities in Porto, Portugal
• Paid initial training and continuous support
• Private health and life insurance from day one
• Meal allowance and additional employee benefits
• Modern office facilities with a multicultural and supportive work environment
• Career development opportunities within an international company

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months