CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

• Location: Lisbon, Portugal
• Language: French
• Start date: 13/8 or 10/9

Your Role

• Business
• Client
• Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform
• Technical
• Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations
• Account
• Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance
• Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company
• Customer
• Experience
• Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach

Your Profile

• Language
• Proficiency: Fluent in English and proficient in French
• Education & Experience: High school diploma (mandatory)
• Stable job history (not frequent job hopping)
• Minimum 1 year of experience in customer service with a strong customer-oriented approach
• Strong interpersonal and teamwork skills
• Ability to multitask in a fast-paced environment
• High attention to detail and problem-solving mindset
• Experience with automated customer service platforms is a plus
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Flexibility and adaptability to change
• Ability to work independently while following company protocols
• Work
• Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off

What Is Offered

• Stable
• Work
• Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts
• Comprehensive
• Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools
• Career
• Growth
• Opportunities: Access to internal promotions, career development programs, and specialized training courses
• Competitive
• Package: Health insurance & wellness programs
• Paid time off & holiday allowances
• Performance-based incentives
• Dynamic
• Work
• Environment: Work with an international team in the fast-growing digital payment industry

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months