Still in Denmark? This role is in Sofia, Bulgaria and the move is paid for. 2000€.

Where this job is

To be clear before you read on: the job is in Sofia, Bulgaria, not in Denmark. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• 3 weeks hotel + up to 1000EUR paid after 3 months
• Notes: 3 weeks hotel + up to 1000EUR paid after 3 months our client

What you'll earn in Bulgaria

2000€

Bulgaria applies a flat 10% income tax, and living costs in Sofia, Plovdiv and Varna run well below Western European levels — the take-home goes considerably further than the headline suggests.

On top of the salary

• Hotel on Arrival
• Private Health Cover

The role

CloserHire is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider. This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to

Day to day that means handle inbound customer enquiries via phone, email, chat, and other supported channels, assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services, provide accurate information and clear guidance regarding products and services, resolve customer concerns efficiently and aim for first-contact resolution whenever possible, accurately document customer interactions and maintain up-to-date case information, follow established processes, procedures, and quality standards, and deliver professional, clear, and empathetic support during every customer interaction.

What you need

• Availability to work on-site in Sofia, Bulgaria
• Availability to work Monday to Friday, 10:00–19:00
• Previous experience with CRM or ticketing systems is an advantage
• Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage
• Strong problem-solving skills and a customer-focused mindset
• Good computer skills and confidence working with multiple systems simultaneously
• Strong verbal and written communication skills

The rest of the package

You also get competitive monthly salary Performance-based bonus, additional health insurance Food vouchers, relocation support for eligible candidates moving to Sofia, three weeks of initial training, conducted in English, followed by accreditation, ongoing support and professional development, opportunity to strengthen your customer service, communication, and technical troubleshooting skills Stable, monday-to-Friday schedule, 10:00–19:00, and no weekend shifts.

Living in Bulgaria

A flat 10% income tax and some of the lowest living costs in the EU — your salary stretches a long way.

How the move actually works

• Apply with your CV — we reply either way
• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Bulgaria

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.