Move to Berlin and get paid properly for your German. €27K (Entry Level).

What the job actually involves

Day to day you will be provide customer support via chat, calls, and emails, ensuring a smooth travel experience, stay up to date with relevant travel information, destinations, and service providers, assess customer needs, urgency, and preferences efficiently, handle complex travel bookings, including flights, rail, accommodations, and additional services, assist customers with self-service options on travel platforms and apps, ensure responses are timely and aligned with service level agreements (SLAs), and maintain compliance with company and customer policies, following global travel standards.

You will also handle provide feedback to stakeholders on service improvements and key processes, participate in team discussions on industry trends, products, and service providers, and stay informed about best practices in business travel.

What you'll earn

€27K (Entry Level)

What's included

The package covers full-time hybrid role in Berlin: primarily remote, with one day per week on-site (approx. 4 days per month) Monday to Friday schedule, no work on weekends or bank holidays, rotating shifts within 07:00 – 19:00 CEST, adjusted every 3 months, competitive remuneration based on experience, skills, and performance, medical, dental, and vision coverage with premium plans, paid parental leave and bereavement leave, subsidized commuter benefits, mental health support programs, and continuous guidance, training, and career development opportunities.

Who this suits

• Additional languages (German, Spanish, Italian) are a plus
• Professional, empathetic, and excellent communication skills
• Ability to work independently and handle customer issues efficiently
• Strong multitasking and problem-solving skills
• Ability to work rotating shifts (Monday to Friday, 7 AM – 7 PM CEST), rotation every 3 months
• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
• Experience in customer-facing roles or contact centers

Getting you there

To help you make the move: N/A Notes: Mon to Friday, no work on respective bank holidays or weekends. Shifts are 7 a.m. to 7 p.m. CEST, rotating within this window every 3 months; Hybrid, 4 days a month/once a week at the office our client.

Next steps

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation with us to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

Expect roughly five weeks between applying and your first day in country.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.