CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty.

• Location: Lisbon, Portugal
• Language: Dutch
• Start date: 31/8, 14/9, 28/9

Your Role

• Provide support via phone, email, and chat, ensuring a professional and personalized customer experience
• Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions
• Deliver high-quality service with a strong focus on first contact resolution
• Act as a brand ambassador, representing products and services with confidence and expertise
• Assist customers with orders, product inquiries, and account-related topics
• Identify opportunities for customer retention and upselling, based on customer preferences
• Maintain accurate records and follow internal processes to ensure service excellence

Your Profile

• Fluent Dutch (C1/C2) with good English skills
• Previous experience in customer service or contact center roles is an advantage
• Strong communication and interpersonal skills
• Customer-focused mindset with attention to detail
• Comfortable working with digital tools and multiple systems
• Ability to handle both service and sales-oriented conversations
• Team player with adaptability in a fast-paced environment
• Interest in premium products and customer experience

What Is Offered

• Full-time on-site position in Lisbon 40 hours per week with rotational shifts: Monday to Sunday between 07:00 – 19:00 Paid training (approximately 11 working days, 8 hours per day)
• Training compensation upon successful completion Health insurance from day one 22 days of paid annual leave + Portuguese public holidays
• Modern office environment with good transport connections
• International and multicultural team
• Career growth opportunities within a global organization

Relocation

permanent accomodation provided - check project files in drive