German-speaking role in Bulgaria (remote). €1,280 per month (gross), plus signing Bonus: €2000 paid in 6 installments. Relocation support included.

At a glance

• Location: Bulgaria (remote)
• Work model: Work From Home
• Languages: German
• Salary: €1,280 per month (gross), plus signing Bonus: €2000 paid in 6 installments
• Start: 26/10
• Relocation: supported — details below

Perks worth knowing about

• €2,000 Signing Bonus
• Private Health Cover
• Meal Allowance
• Gym Membership

About the role

CloserHire is partnering with a leading international customer experience provider to recruit German-speaking Customer Support Advisors for a telecommunications project in Bulgaria. This is a remote position within Bulgaria, combining customer service, technical troubleshooting, and light sales. You’ll support German-speaking customers with their mobile services, billing questions, and technical issues while identifying opportunities to recommend suitable additional products.

What you'll do

• Support German-speaking customers via phone and email
• Resolve technical, billing, and general service enquiries
• Handle complaints professionally and ensure timely resolution
• Troubleshoot customer issues and escalate more complex cases when necessary
• Accurately document customer interactions and relevant information
• Identify opportunities to recommend and cross-sell suitable products and services
• Deliver a consistently high-quality customer experience while meeting performance standards

What we're looking for

• German C1 English B1 or above
• High school diploma or equivalent
• Excellent communication and problem-solving skills
• Customer-focused and comfortable handling complaints
• Interest in troubleshooting and technical support
• Previous customer service or contact centre experience is an advantage, but not required Based in Bulgaria or willing to relocate

Salary

€1,280 per month (gross), plus signing Bonus: €2000 paid in 6 installments

Bulgaria applies a flat 10% income tax, and living costs in Sofia, Plovdiv and Varna run well below Western European levels — the take-home goes considerably further than the headline figure suggests.

Benefits

• Remote working model within
• Bulgaria, with only 1 week of mandatory on-site nesting in Varna
• Indefinite employment contract
• Competitive salary plus performance bonus
• Uncapped sales bonus, averaging approximately €200/month
• Relocation package for eligible EU citizens, including transportation reimbursement and a €260/month accommodation allowance for the first 3 months Meal allowance
• Private health insurance our client and/or Coolfit card
• Access to an online learning platform Monday to Friday schedule – weekends off
• Comprehensive training and long-term career development opportunities

Relocation support

• Relocation support for eligible EU citizens: travel reimbursement (flight, bus or train) + €260/month accommodation allowance for the first 3 months

Why Bulgaria?

Bulgaria is one of the best-value moves in Europe right now — city living at a fraction of Western European costs, an established international community, and a flat 10% income tax.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.