This is a stable, long-term opportunity within a regulated, essential-services environment, ideal for candidates who enjoy structured processes, customer interaction, and administrative accuracy.

• Location: Porto, Portugal
• Language: Dutch
• Start date: 3/8, 1/9, 5/10

Your Role

• Handling customer queries related to accounts, billing, tolls, and service information
• Registering requests, complaints, and clarifications in internal systems for full traceability
• Performing billing, collection, and revenue reconciliation activities
• Communicating with external entities such as authorities and regulatory bodies when required
• Ensuring data accuracy and compliance with internal and regulatory standards
• Contributing to service quality, revenue protection, and customer satisfaction
• All communication is handled via phone, email, and digital channels

Your Profile

• Native or C1 level Dutch and good English skills
• Comfortable working with customers and administrative processes
• Detail-oriented and confident handling data, billing, and documentation
• Able to communicate clearly and professionally via phone and digital channels
• Organized and reliable in following procedures and deadlines
• Willing to work in a regulated, structured environment
• Previous experience in customer service, billing, collections, or administration is a plus

What Is Offered

• Portuguese employment contract with full social security coverage
• Rotational shifts Monday to Sunday between 07:00 and 23:00, 8 hours per day plus lunch break 22 days paid annual leave plus Portuguese public holidays
• Holiday and Christmas bonuses paid monthly as part of salary
• Fully paid professional training before starting the role
• Meal allowance paid on a card Health insurance from day one
• Modern office location in the Porto area with excellent public transport connections
• Optional company accommodation available for eligible international hires

Relocation

permanent accomodation provided - check project files in drive