10,400 MAD/month — plus Private Health Cover, Meal Allowance. Dutch-Speaking Customer Advisor – Telecommunications in Rabat, Morocco.

What you'll actually take home

10,400 MAD/month

We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.

The perks, in full

• Private Health Cover
• Meal Allowance

Everything else in the package

You also get indefinite employment contract 6-month probation period 44-hour working week, rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays 4 weeks of initial training, Monday to Friday from 08:00 to 17:00, performance-based bonus and additional sales incentives, meal allowance based on days worked Health insurance, access to a professional learning platform, employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training, position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance, and opportunity to develop experience across customer service, technical support, and sales.

The job itself

CloserHire is partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco. In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.

Day to day that means handle customer enquiries via phone and email, provide professional and customer-focused support, troubleshoot technical issues and guide customers towards effective solutions, handle complaints professionally and work towards satisfactory resolutions, identify customer needs and recommend relevant products and services, support sales and cross-selling activities when appropriate, and maintain accurate documentation of customer interactions.

What you need to bring

• Education or previous professional experience is preferred but not mandatory
• Previous experience in customer service, technical support, sales, or a call centre is an advantage but not mandatory
• Good computer skills and ability to maintain accurate documentation
• Commercial mindset and comfortable identifying relevant sales opportunities
• Confident handling customer complaints and challenging situations
• Comfortable providing technical troubleshooting
• Customer-focused mindset with good problem-solving abilities

Moving there

To get you on the ground: meal Allowance - €60 based on the number of days worked in the month Health Insurance Learning Platform, and transportation for employees in the Rabat, Salé, and Temara areas, starting at the end of the training period. Available for shifts starting at 6:00–7:00 AM or ending at 9:00 PM and subject to applicable routes and schedules Monday-Friday 09:00-22:00 our client.

Next steps

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.