A working week in Sofia, Bulgaria, in Slovak. 1535€.

A typical day

You'll spend most of it on deliver professional support for our products and services, maintaining a stellar customer satisfaction rate, master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers, engage customers through multiple channels, including phone, email and chat, resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols, consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores, and collaborate with team members to share best practices and contribute to the knowledge base.

Less often, you'll also participate in ongoing training and stay updated on product knowledge and industry trends.

Would you fit?

We're looking for someone with fluent Slovak and English communication skills, strong interpersonal abilities and customer service orientation, ability to follow structured guides and processes, excellence in active listening and problem-solving, adaptable and quick to learn new processes and technologies, self-motivated with a passion for customer satisfaction, and customer-focused mindset and delivering exceptional service.

The money

1535€

Bulgaria applies a flat 10% income tax, and living costs in Sofia, Plovdiv and Varna run well below Western European levels — the take-home goes considerably further than the headline suggests.

What comes with it

• Flights Covered
• Private Health Cover
• Paid Training

Benefits

• Flexible contract conditions (temporary employment, part-time options)
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities Attractive salary
• Additional health insurance 50+ benefits and services to choose from Positive international working environment
• Support and learning
• Employee referral bonuses

If you're moving for this

• Airport pickup, Flight reimbursement up to 300BGN with 1st salary, 21 days in hotel in Sofia, company assistance with finding permanent accomodation Notes: Customer
• Care, Non-technical troubleshooting for Play
• Store, gPay, Google for Families, Books, Movies etc. 10:00-18:00 Monday-Sunday Phone/Chat/Email

Who you'd work for

CloserHire is partnering with a leading digital solutions provider in Bulgaria to recruit a Slovak and English-speaking Solutions Consultant for a project with the world’s largest search engine, based in Sofia. In this role, you will provide expert support and guidance to users, helping them get the most out of innovative digital products. You’ll join a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value.

About Bulgaria

A flat 10% income tax and some of the lowest living costs in the EU — your salary stretches a long way.

Applying

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.