CloserHire is partnering with a global leader in customer experience solutions to recruit a French-speaking Customer Service Representative for a major consumer credit platform.If you are client-oriented, empathetic, and motivated to help people make informed financial decisions, this opportunity is for you.

• Location: Braga, Portugal
• Language: French
• Start date: 20/8

Your Role

• Respond to inbound customer inquiries by phone regarding existing credit accounts and new financing requests
• Analyze customer needs to personalize interactions, provide reassurance, and propose the most suitable credit or financing options
• Build long-term customer relationships and contribute to the overall customer portfolio
• Identify and maximize commercial opportunities during each contact (incoming or outgoing)
• Manage customer cases with accuracy, compliance, and confidentiality, always following internal procedures and security standards
• Demonstrate professionalism, integrity, and attention to detail in every customer interaction

Your Profile

• Fluency in French (C1) – both spoken and written
• Good English skills for internal communication
• Experience in customer service or contact center environments is an advantage
• Strong communication and problem-solving skills
• Empathetic, patient, and capable of managing sensitive financial discussions with care
• Availability to work rotational shifts (Monday–Saturday)
• Candidates must already hold NIF and NISS (mandatory for health insurance enrollment)

What Is Offered

• Full-time employment with stable, long-term career potential. Health insurance available from
• Day 1 (with monthly contribution) and free after 6 months
• Modern office locations in Braga
• Supportive, international working environment with strong focus on training, compliance, and service quality

Relocation

N/A