Dutch speakers wanted for a Customer Advisor role in Sofia, Bulgaria. Relocation support available.

At a glance

• Location: Sofia, Bulgaria
• Language: Dutch + English
• Salary: 2045.17 (gross) · 800€ Welcome Bonus + additional benefits - 25€ food vouchers, advanced medical insurance plan (health+life), gym membership contribution
• Start date: 7/9
• Relocation: Supported – see below

About the role

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Advisors for a hybrid role based in Sofia, Bulgaria. This is a great opportunity to relocate and build your career in an international environment, supporting customers with account-related queries while developing your communication and problem-solving skills.

What you will do

• Handle customer interactions related to outstanding balances, direct debits, and account updates
• Support customers via calls and written communication, ensuring clear and professional service
• Assist with direct debit setup and modifications, ensuring accuracy and efficiency
• Respond to customer inquiries and resolve issues in a timely manner
• Maintain high standards in administrative tasks and data handling
• Deliver a positive customer experience while following internal processes and quality standards

What we are looking for

• Fluent Dutch (C1) with good English skills (B1+)
• Strong communication skills and attention to detail
• Comfortable working with computer systems and internal tools
• Analytical mindset with good organizational skills
• Previous experience in customer support or administrative roles is an advantage
• Ability to work in a structured and process-driven environment
• Motivated to relocate and work in an international team

Salary

2045.17 (gross) · 800€ Welcome Bonus + additional benefits - 25€ food vouchers, advanced medical insurance plan (health+life), gym membership contribution

Benefits and what is on offer

• Hybrid role based in Sofia, Bulgaria
• Full-time schedule: Monday to Friday, 09:30 – 18:00 Relocation package, including accommodation support and additional assistance Welcome bonus
• Fully paid training and structured onboarding
• Career development programs and growth opportunities Health and wellbeing initiatives Health and life insurance Multisport card Transport allowance
• Extra paid leave for education
• Corporate discounts and company events
• Modern office with convenient access to public transport

Relocation support

14 nights hotel, flight reimbursement of 490BGN after 6 months

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer, then support with paperwork and, where applicable, your move