Polish-Speaking Customer Support Representative (TAP) – Lisbon, Portugal

  • Lisbon, Portugal
  • Full-Time
  • On-Site
  • 1,041-1,295 EUR / Month

Job Description:

Polish-speaking role in Lisbon, Portugal. 1,040.68 EUR (w/ room)-1295€ without room (gross). Relocation support included.

At a glance

  • Location: Lisbon, Portugal
  • Languages: Polish
  • Salary: 1,040.68 EUR (w/ room)-1295€ without room (gross)
  • Start: 6 Oct
  • Relocation: supported — details below

Perks worth knowing about

  • Private Health Cover
  • Meal Allowance

About the role

A Customer Support Representative role with our client in Lisbon supporting the TAP Air Portugal project, focused on assisting Polish-speaking customers via phone, email, and chat with travel-related inquiries and customer support requests within an international airline environment. Model: On-site Working Schedule: Rotational Monday–Sunday shifts (40h/week) In short: ■ Airline customer support + travel assistance + multilingual contact centre environment.

What you'll do

  • A Customer Support
  • Representative role with our client in Lisbon supporting the TAP Air
  • Portugal project, focused on assisting
  • Polish-speaking customers via phone, email, and chat with travel-related inquiries and customer support requests within an international airline environment. Model: On-site Working Schedule: Rotational
  • Monday–Sunday shifts (40h/week)
  • In short: ■ Airline customer support + travel assistance + multilingual contact centre environment

What we're looking for

  • Native / fluent Polish and strong English (B2 level) are required
  • Customer service mindset: Passion for helping customers, strong problem-solving skills, and the ability to explain product/service information clearly
  • Flexibility and reliability: Able to work a full-time 40 hour week, on a rotating Monday–Sunday shift pattern, and adapt to a dynamic multilingual environment

Salary

1,040.68 EUR (w/ room)-1295€ without room (gross)

Benefits

  • Health insurance from the first day of employment
  • Documentation support (for those with EU passport) Meal allowance
  • Christmas and holiday allowances paid monthly
  • Productivity bonus with target achievement

Relocation support

  • If more than 100 km: airport pick up + room 300 EUR + travel costs cover after 9th month, yearly flight home

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

  • Apply with your CV — we read every application
  • A short introductory call with CloserHire, around 30 minutes
  • Interview with the company
  • Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.