CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

• Location: Lisbon, Portugal
• Language: German
• Start date: 20/8

Your Role

• Provide customer support via inbound and outbound calls in German and English
• Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
• Investigate and resolve customer issues by reviewing order and logistics information
• Handle customer requests within established quality standards and service level agreements
• Escalate complex cases to the appropriate internal teams when required
• Accurately document customer interactions and maintain detailed case records
• Deliver a professional, empathetic, and customer-focused experience throughout every interaction
• Stay up to date with platform features, policies, and e-commerce best practices

Your Profile

• Native-level fluency in German
• Good command of English
• Previous customer service experience is an advantage
• Strong understanding of e-commerce and online marketplaces
• Excellent verbal and written communication skills
• Customer-oriented mindset with strong empathy and problem-solving abilities
• Ability to make sound decisions while working in a fast-paced environment
• Comfortable handling high contact volumes during promotional campaigns and peak seasons
• Strong organizational skills and attention to detail

What Is Offered

• Comprehensive paid onboarding and training
• Stable full-time employment
• International and multicultural working environment
• Career development and internal growth opportunities
• Private health insurance
• Meal allowance
• Ongoing learning and professional development
• Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off
• Future opportunity to work within a 24/7 rotating operation as business needs evolve
• Opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months