Portuguese speakers wanted for a Customer Success Specialist (Social Media) role in Sofia, Bulgaria. Relocation support available.

At a glance

• Location: Sofia, Bulgaria
• Language: Portuguese + English
• Salary: 1687€ (gross) · 728.59 bonus per Q
• Start date: 17/9
• Relocation: Supported – see below

About the role

CloserHire is partnering with a global technology services provider to recruit a Portuguese-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.

What you will do

• Provide quality assurance, through checking all client product integrations are completed
• Responsible for driving implementation setup progress for net-new Hiring Enterprise
• Program (HEP) customers Deliver customer value through ensuring our customers are successful with the client
• Hiring program in terms of adoption, usage and engagement
• Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform
• Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
• Help triage troubleshooting tickets

What we are looking for

• Fluent Portuguese and English (C1) Experience in BPO/client support functions, Customer
• Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, collaboration, organizational and project management skills
• Ability to interact comfortably with both clients and internal departments
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to work on queues/cases/tickets out of CRM platforms
• The ability to build trust quickly and develop strong relationships

Salary

1687€ (gross) · 728.59 bonus per Q

Benefits and what is on offer

• Hybrid working model – Wednesdays and Thursdays on site in Sofia
• Very competitive salary package and benefits
• Relocation provided if you are not based in Sofia Monday to Friday, 10:00–19:00 working schedule. Fully paid training and continuous learning opportunities. Clear career development paths within an international organization. Health and wellbeing initiatives and a competitive benefits package. Supportive, professional work environment with cross-functional collaboration.

Relocation support

14 nights hotel, flight reimbursement of 490BGN after 6 months Notes: Schedules: 16:00 - 01:00 OR 12:00 - 21:00 Monday - Friday

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer, then support with paperwork and, where applicable, your move