Polish-Speaking Customer Success Specialist – Sofia, Bulgaria
Job Description:
Move to Sofia and get paid properly for your Polish. 1738.39.
What the job actually involves
Day to day you will be provide quality assurance, through checking all client product integrations are completed, responsible for driving implementation setup progress for net-new Hiring Enterprise, program (HEP) customers, deliver customer value through ensuring our customers are successful with the client, hiring program in terms of adoption, usage and engagement, maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform, and track and record customer activity in a timely manner in systems of record (e.g., CRM system).
You will also handle help triage troubleshooting tickets.
What you'll earn
1738.39
Bulgaria applies a flat 10% income tax, and living costs in Sofia and Varna run well below Western European levels — the take-home goes considerably further than the headline number suggests.
What's included
The package covers hybrid working model – Wednesdays and Thursdays on site in Sofia, very competitive salary package and benefits, and relocation provided if you are not based in Sofia Monday to Friday, 10:00–19:00 working schedule. Fully paid training and continuous learning opportunities. Clear career development paths within an international organization. Health and wellbeing initiatives and a competitive benefits package. Supportive, professional work environment with cross-functional collaboration.
Who this suits
- The ability to build trust quickly and develop strong relationships
- Ability to work on queues/cases/tickets out of CRM platforms
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to interact comfortably with both clients and internal departments
- Excellent communication, collaboration, organizational and project management skills
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
Getting you there
To help you make the move: 14 nights hotel, flight reimbursement of 490BGN after 6 months, notes: Schedules: 16:00 - 01:00 OR 12:00 - 21:00, and monday - Friday.
Living in Bulgaria
A flat 10% income tax and some of the lowest living costs in the EU — your salary stretches a long way here.
Next steps
- Send us your CV and we will come back to you either way
- A relaxed 30-minute conversation with us to check the role genuinely fits
- The company's own interview stage
- Offer and contract — we stay involved through paperwork and arrival
Expect roughly five weeks between applying and your first day in country.
CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.