German speakers wanted for a Customer Support Specialist – Automotive Digital role in Portugal, Portugal. Relocation support available.

At a glance

• Location: Portugal
• Language: German + English
• Salary: 1030€ x14 (gross) · M.A 7.23€ per working day + Transport allowance 20€ per month + 80€ Complexity Bonus paid in 11 months
• Start date: 3/9
• Relocation: Supported – see below

About the role

CloserHire is partnering with a leading global customer experience provider to recruit German-speaking Customer Support Specialists for an exciting Automotive Digital Services project. In this role, you will support a recognized brand in the automotive industry, known for its commitment to quality, innovation, and customer satisfaction. As a Customer Support Specialist, you will help strengthen the relationship between the company and its customers by providing professional assistance and ensuring an excellent customer experience.

This is a full-time remote position based anywhere in Portugal, offering the flexibility to work from home while being part of an international and dynamic team.

What you will do

• Respond to customer inquiries via phone, chat, and email, delivering professional and high-quality support
• Assist customers with questions related to automotive and digital products, troubleshooting issues effectively
• Maintain accurate documentation of customer interactions, resolutions, and follow-ups in CRM systems
• Collaborate with colleagues and internal teams to continuously improve the customer experience
• Stay up to date with the latest offers, policies, and services to provide accurate and timely information
• Ensure customer satisfaction by delivering a warm, professional, and solution-oriented experience
• Meet quality and operational performance targets while contributing to service excellence

What we are looking for

• Native or fluent German (C1-C2 level) with good English skills
• Strong communication and customer service skills
• Interest in automotive and digital products
• Ability to troubleshoot issues and provide effective solutions
• Comfortable working in a fast-paced environment and meeting performance goals
• Strong organizational skills and attention to detail
• Previous experience in customer service or support roles is preferred Experience using CRM systems is a plus
• Team player with a proactive and customer-focused mindset

Salary

1030€ x14 (gross) · M.A 7.23€ per working day + Transport allowance 20€ per month + 80€ Complexity Bonus paid in 11 months

Benefits and what is on offer

• Full-time remote position — work from anywhere in Portugal
• Paid training and structured onboarding
• Opportunity to work on an exciting automotive digital services project
• Dynamic and multicultural work environment
• Career growth and long-term development opportunities
• Exposure to innovative digital solutions in the automotive sector
• Full support from CloserHire throughout the recruitment process

Relocation support

Equipment is only shipped to candidates who live more than 50 km away. Kindly ensure that candidates are informed of this requirement in advance, as it may be a deciding factor for them.

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer, then support with paperwork and, where applicable, your move